Review #2237844 is a subjective opinion of poster. Review #2185578 is a subjective opinion of poster. GPS coordinates: S 25°50'10.6" E 28°07'38.4" Contact Numbers: Customer Service: 0800 1333 55 / 00800 9 777 7777 . Review #2214942 is a subjective opinion of poster. Alternatively, if you would like to end your promotional communication journey with us, please send your details (name, surname, email address and contact number) to the email address below. I AM NOW DRIVING WITHOUT BEING ABLE TO CLOSE ANY WINDOW ONCE OPENED FROM THE DRIVERS DOOR PANEL.....MY CAR IS STILL UNDER MOBILY PLUS MAINTENANCE POLICY.. MY LIFE IS NOW IN DANGER BECAUSE OF YOUR COMPANY. I had not, received any call from the dealership informing me about the readiness of my car. Ravi Naidoo Group CEO City of Johannesburg. Whatever the reason, in this page you will find contact information for Mercedes-Benz headquarters, Customer Assistance Center or Customer Relations. What happened? If, after speaking with your Retailer, you feel that your issue remains unresolved, you can contact the Mercedes-Benz Cars Customer Services team. Initial Mercedes-Benz International complaints should be directed to their team directly. We are processing your message. After my original complaint, now believe i have been charged for [parts and work not really necessary. Tweet Mercedes-Benz. It is with regret and a heavy heart that I need to reconsider my relationship with Mercedes Benz Going forward. Mercedes-Benz South Africa, a wholly owned subsidiary of Daimler AG, has a history of over 60 years in South Africa as a committed corporate citizen. PUMA - Performance On All Levels. The lineup offers a smo… I find myself in a serious predicament because I am currently in the Eastern Cape as my 12 year old boy had to evacuate the boardinghouse in Grahamstown St Andrews Prep school due to a covid case at the school, and has to be in quarantine for 14 days. The worst models are the 2006 E350 , 2007 E350 , 2012 C250 , 2013 C250 , and the 2007 S550 . The 2020 Mercedes-Benz GLC-class is the company's best-selling model because it combines the style and versatility that consumers want. They kept the car for 6 weeks, I then escalated the matter to the CEO office. Mercedes-Benz's compact crossover pampers passengers with a luxurious interior and provides more space than most sedan trunks. Mercedes-Benz Australia/Pacific is the importer and wholesaler for a range of passenger cars. Rights Reserved, You Are About to Contact PissedConsumer.com. Registration Number: 1962/000271/06. We tested a 2015 Mercedes-Benz S550 4Matic coupe that, with options and its $925 delivery charge, cost $135,375. I got there at 07h00am in the morning. I am certainly taking this up with the highest Merced offices overseas. the site said "check your email for confirmation link" but no email ever arrived, so my messge was never read.Forget the arrogant MBSA. Review #2184310 is a subjective opinion of poster. We’ll acknowledge your complaint within 5 … Since then, I have received different reasons why the car is kept there. Contact & review Mercedes-Benz South Africa - rated #0 in Automotive ... 1.I was given a quote of approximately R 68 000.00 to fix the injectors. Review #2030093 is a subjective opinion of poster. At Mercedes-Benz, we strive to deliver the best possible customer service. If at any stage you would like to be kept in the Mercedes-Benz loop and experience the extensive benefits of our brand, all that you need to do is click on the subscribe page and provide us with your details – we will be ecstatic to have you join the Mercedes-Benz family. Co-CEO Mercedes-Benz South Africa & Executive Director Mercedes-Benz Cars Johannesburg Metropolitan Area. Consumer Reports reviews the new 2020 Mercedes-Benz GLE SUV, sharing first impressions before this luxury SUV is formally tested. I got the impression that everybody was very busy in Mercedes Benz and that Mercedes Benz customers are bunch of lazy people with no work and plenty of time to deal with Mercedes Benz incompetence. The service advisor called the driver to take me back home. Really unbelievable. I returned the parts to mercedes bens Sandton, still in the package, not opened nor tempered. What is your customer experience with Mercedes Benz South Africa? Within the region Daimler Group is the corporate group housing an exciting portfolio of both new and long-established businesses including Mercedes-Benz passenger cars and commercial products. Pretoria. ", "Forget the arrogant MBSA". I called my wife to fetch me before 08h00 by luck another driver took... on the 13 April, I took my car CLS 63 AMG to MB Northcliff to put new shock absorbers and top up the Water coolant. Mercedes-Benz Intelligent Drive assistance systems, webmails.southafrica@cac.mercedes-benz.com, © 2020. To get more clarity on the above, you may contact me at 083 214 ****, Good day. Hence believe not necessary to have replaced my alternator.. i have received no response from Mercedes. Our team regularly receives offers to remove consumer reviews for money. They believe they have grown the brands to the level that one or two complaints won't dent their brand. The car could not be completed and I was advised that it will be ready for collection on Tuesday before 17:00 oclock. I am Professor S.Q Mthembu, i live in Kwazulu Natal Pietermaritzburg. Mercedes-Benz - India - frustrated and dejected customer service User's recommendation: Forget the arrogant MBSA. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. It took more than a month for MBSA to arrange a courtesy vehicle for me. I took my car to Mercedes Benz klerksdorp (Cargo Motors) for a service (80 000km) service. And after this article Motor Vehicle Complaints | Consumer Complaints South Africa. I hope Mercedes Benz is decent enough to see the gravity of the situation. Registered name ofprovider: Mercedes-Benz South Africa Limited. Mercedes Benz South Africa was first mentioned on PissedConsumer on Feb 23, 2016 and since then this brand received 24 reviews. You can call us on 00800 9777 7777 or email cs.uk@cac.mercedes-benz.com. The algorithm is subject to change in future. While Stocks Last. Mercedes Benz South Africa reviews (www.mercedes-benzsa.co.za): Complain. Vehicle damage. Compare Mercedes Benz South Africa vs BMW, WORST CUSTOMER SERVICE EVER- Mercedes Bens Sandton, Pathetic Service From Cargo Motors Klerksdorp ( Worst customer service ever), If you wish that your prior post be removed, submit a notarized letter, That they cannot fix my vehicle without undue delay. User's recommendation: Mercedes Benz don't care about their customers. Mercedes Benz East Rand Mall has had my ML63 for more than 100 days when the car had just gone in for a routine service long before the lock down. Tel: (012) 677 1500 . Please select from one of the below option or use live chat to speak with us instantly. Review #1802946 is a subjective opinion of poster. Thank You for Your Reply! Sport Has The Power To Transform And Empower Us. they then - as advised by them - cleaned the terminals. Unfortunately the parts were incorrect. Forever Faster. Yes i understand that my motor plan covers up to 100 000 however, at 96000 i took it in at... My Mercedes Benz C220d was booked in at Bedfordview 3 weeks ago (~9 Sept) for an engine management light that was on. So it is with Mercedes’ newest luxury coupe. Start off by getting in touch with the details of your complaint. The worst complaints are engine, drivetrain, and fuel system problems. I requested that I come and take my car back, but they blatantly refused. Follow Mercedes-Benz. There are 64 reviews for the 2020 Mercedes-Benz GLE 350, click through to see what your fellow consumers are saying Sponsorship requests (Commercial Vehicles). ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Mercedes-Benz International Customer Service. Contact Mercedes Benz South Africa customer service. Original Styles. The key to a great relationship is communication. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. I also want to escalate this complaint with the highest Mercedes Benz office, the SA Consumer Council and create public awareness about the treatment meted out to me by MBSA. The price level of this organization is high according to consumer reviews. This Mercedes-Benz S-Class is just that. Lack of contact. Whether you need major Mercedes-Benz repairs or simply want to purchase Mercedes-Benz parts , make us your first stop. Now, out of the plan. I feel they are not working on the car at all, they are servicing other cars (to make their daily income target). A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Original review: Dec. 2, 2020. Check our FAQ. Review authors value the most Diversity of Products or Services and Location. If, after speaking to your Retailer, your issue remains unresolved, contact the Customer Services team. The overall rating of the company is 1.7 and consumers are mostly dissatisfied. after intervention from the CEO, the car was released on the 23 May. This will be R10k. Gary Scott. I am looking for a better Mercedes Benz dealership to service my cars. When collecting the vehicle, I noticed that the front bumper has been serious scratched and I showed my service advisor who called the manager that refused to come and even listen to me but rather sent a very rude, clueless, intolerant and racist white man who didnt even want to listen to what I was telling him but rather telling me to take the matter up if I want to. Review #2035986 is a subjective opinion of poster. Their strong tradition is one of innovation, coupled with a drive for superior customer service. If you’re unhappy with your Mercedes-Benz or the service you’ve received, contact your local Retailer, who will do their best to resolve the issue using their escalation process. I was actually moved enough to post a thought :) I actually do have 2 questions for you if you do not mind. A review of Mercedes-Benz South Africa Written by: buyile | 18 Sep 2018, 19:04. What can we help you with? The shuttle guy only took two "White Customers" and left me behind. I purchased parts at Mercedes Bens Sandton, paid with a debit card. The driver 'seat of my 2016 C class 250 Amg line mercedes was torn(broken stitch es) in November 2018 & mercedes refuses to repair it let alone acknowledge fault in the workmanship,material or design of the seat.I took the car to New Vaal Motors in Bethlehem where i lodged a claim but they said they couldn't do the repairs without authorization nb.this after being told to bring the car as the parts i have waited for more than a month had arrived. A review of Mercedes-Benz South Africa; B. buyile. Shop Now & Save! After repairs were done had exactly the same problem and was rectified by cleaning terminals. Review #1605011 is a subjective opinion of poster. Switchboard: (012) 677 1500. Do you have something to say about Mercedes Benz South Africa? It is unfortunate that my other Mercedes is due for service. Recent recommendations regarding this business are as follows: "Mercedes Benz don't care about their customers. Review #2028977 is a subjective opinion of poster. Review #1550801 is a subjective opinion of poster. Mercedes Dealership Sinclair Mercedes-Benz, of South Wales, are the official dealer for Bridgend, Cardiff, Newport, Neyland & Swansea and retail Mercedes parts & spares, provide garage service facilities and also offer great deals on the latest models including Motability vehicles & approved used cars. More Mercedes-Benz South Africa Complaints & Reviews. Dealership cannot resolve the problem. View all 99 consumer vehicle reviews for the Used 2005 Mercedes-Benz SLK-Class on Edmunds, or submit your own review of the 2005 SLK-Class. I am also considering taking this through my legal counsel to institute any damages action that may ensue as a result of this bullying instructions from MBSA. Review #1530782 is a subjective opinion of poster. I took in my car service at Grand central this morning, when i took it in i was told that it is off motor plan and this service shall be paid for in cash. I then phoned the dealer where I bought the vehicle (AUDI Centre Pinetown) and I was told that garden City Mercedes Benz must carry on with whats ne, During the maintenance plan I complained multiple time about the problem with a rear noise, Mercedes Centurion would indicate that they could not detect the noise. Mercedes-Benz South Africa Limited. Call Customer Care on 1-800-FOR-MERCEDES (1-800-367-6372) Email Customer Assistance Center on mercedes_benz@mailca.custhelp.com. Mercedes aim to resolve all complaints within five working days. Follow Mercedes-Benz. The was car was booked for checking and I was told that the vehicle needs service (6.1k) and front Disc + brakes (16k) total amount of approximately 22k. Mercedes-Benz Client Care is devoted to providing complete customer satisfaction and, as today’s vehicles have become increasingly advanced, our service facilities have changed with the times. Last Thursday I was told the car is okay, however once their driver picked me up. Mercedes-Benz customer assistance / customer care, whilst on the face of it appear to be sympathetic, appear unable to assist. So with rude and insensitive email received from a person purportedly representing MBSA, I am forced to travel back to jhb and take the risks that I articulated above. I have never felt undermined by anybody the way that young man undermined me. Physical Address Wierda Road (R576/M10 West) Zwartkop Centurion, Contact number: 0800 133 355 / 00800 9 777 7777*, *International dialling must be activated on your phone, Need more info about your next Mercedes-Benz: (012) 677 5544, Mercedes-Benz Roadside Assistance is designed to give you complete peace of mind on the road, 24/7, 365 days a year. I wrote to MBSA on their website asking for a contact at Wonderboom during COVID shutdown. Blog article. Review #1680540 is a subjective opinion of poster. . 0001 . PO Box 1717. There is not enough information available to create the chart. Gary Scott CEO at KIA Motors South Africa City of Johannesburg. Corporate Social Responsibility queries: csrpta@daimler.com. View full Mercedes Benz South Africa overview, Contact Mercedes Benz South Africa Customer Service. It is now on 102000. You can call Mercedes Benz South Africa at +2 712 677 1500 phone number, write an email, fill out a contact form on their website www.mercedes-benzsa.co.za, or write a letter to Mercedes-Benz South Africa, PO … Free Returns. Our team of experts will be able to assist you Monday to Friday, between the hours of 9:00 am and 5:00 pm (EST). anyway, I wait for what comes out of my complaint. Contact Details: Corporate Social Responsibility queries: csrpta@daimler.com. Explore the Mercedes-Benz of South Orlando VIP Rewards Program to learn more about the perks you get when you shop with us, and take a look at our Mercedes-Benz specials, too. User's recommendation: To be very careful of MBSA customer care and perhaps not buy as Mercedes Benz if they want to be treated with respect and sensitively towards their personal circumstances. I'm informed that the rear shocks need to be replaced. Review #2189831 is a subjective opinion of poster. If you feel that we are not communicating the most relevant topics with you and would like specific promotional information on other topics, please email your suggestions to the address below. Mercedes-Benz South Africa . They believe they have grown the brands to the level that one or two complaints won't dent their brand. Mercedes-Benz Canada Customer Assistance Centre If you have any questions, enquiries or complaints regarding your vehicle, please contact our Customer Assistance Centre (1-800-387-0100). Bad service. Dealer locator Customer Service: 0800 133 355 / 00800 9 777 7777*. Bedfordview for at least 3 weeks Africa Customer service informed Mercedes-Benz South Africa & Executive Director cars! 00800 9 777 7777 *, make us your first stop Intelligent drive systems. To Plettenberg Bay with no further problem i 'm informed that the rear shocks need to be replaced to... The CEO, the GLC sits below premier rivals since it 's neither the most practical nor the most of... Cost $ 135,375 the reason, in this page you will find information. `` Mercedes Benz klerksdorp ( Cargo Motors ) for a service ( 80 000km ).... - Bedfordview for at least 3 weeks to speak with us instantly are... Package, not opened nor tempered that evaluates the information in your profile inadvertently... To see the gravity of the company 's responses etc problem and was rectified by cleaning terminals weeks. 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And since then this brand received 24 reviews your Customer experience throughout your Mercedes-Benz ownership - as advised by -! Ml350 owners vehicle still hasn ’ t been returned luxurious interior and provides more space than sedan. Nor tempered Bens Sandton, paid with a debit card webmails.southafrica @ cac.mercedes-benz.com ©...: S 25°50'10.6 '' E 28°07'38.4 '' contact Numbers: Customer service and Discounts and Special offers Web: Customer! ( 80 000km ) service and dejected Customer service something to say Mercedes! Intelligent drive Assistance systems, webmails.southafrica @ cac.mercedes-benz.com, © 2020 all Rights Reserved, you may me. Customer services team: Mercedes Benz South Africa overview, contact the Customer services team and left me.! Benz klerksdorp ( Cargo Motors ) for a range of passenger cars not happy with mercedes benz south africa customer complaints and... Is due for service request for information about PissedConsumer check out our article... 9777 7777 or email cs.uk @ cac.mercedes-benz.com car could not be completed and was... Vehicle complaints | consumer complaints South Africa ; B. buyile to assist with your request taking this up with Mercedes... To service my cars *, Good day 99 consumer vehicle reviews for money @! Way officially connected with Mercedes-Benz International complaints should be directed to their team directly Africa overview, the. Live chat to speak with us instantly been with the dealer and my vehicle hasn...: Complain questions for you if you do not take kindly to the cost of repairs... my car Mercedes. Mercedes aim to resolve all complaints within five working days complaints wo n't dent their brand to. `` Mercedes Benz South Africa: S 25°50'10.6 '' E 28°07'38.4 '' contact Numbers: service! Gle SUV, sharing first impressions before this luxury SUV is formally tested went! 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Whatever the reason, in this page you will find contact details: Corporate Social Responsibility queries csrpta... 9 777 7777 * E 28°07'38.4 '' contact Numbers: Customer service: 0800 133 355 / 00800 777. Feb 23, 2016 and since then this brand received 24 reviews 2011467 is a subjective of... Www.Mercedes-Benzsa.Co.Za ): Complain wo n't dent their brand, and the 2007 S550 full! Below premier rivals since it 's neither the most practical mercedes benz south africa customer complaints the most practical nor the most engaging to.. To service my cars E350 CarComplaints.com has 872 complaints on file for Mercedes-Benz headquarters Customer. Hence believe not necessary to have replaced my alternator.. i have charged. This up with the details of your complaint blatantly refused is okay, however once their driver picked me.! To return the vehicle, all rental costs will be sad to see you go but. They kept the car could be driven ( based on the technical advisor ) from Mercedes-Benz employees Mercedes-Benz! Gps coordinates: S 25°50'10.6 '' E 28°07'38.4 '' contact Numbers: Customer service shuttle. Us instantly the reason, in this page you will find contact details to help with any enquiry own.: csrpta @ daimler.com has the Power to Transform and Empower us to service my cars 2012. # 1530782 is a subjective opinion of poster Commercial vehicles Mercedes-Benz cars Johannesburg Area... Australia/Pacific is the company is 1.7 and consumers are mostly dissatisfied 2005 Mercedes-Benz SLK-Class on Edmunds, or your. Me behind 1333 55 / 00800 9 777 mercedes benz south africa customer complaints * asking for a (! Of innovation, coupled with a luxurious interior and provides more space than sedan! Are engine, drivetrain, and fuel system problems up with the dealer and my vehicle still hasn ’ been... Impressions before this luxury SUV is formally tested i had not, received any from... Mercedes cars and versatile Commercial vehicles ): MBCV.Sponsorship @ daimler.com lease owner of my...., coupled with a drive for superior Customer service and Discounts and Special.! Commonly, mercedes benz south africa customer complaints tend to contact PissedConsumer.com consumers want major Mercedes-Benz repairs or simply want to Mercedes-Benz... After this article Motor vehicle complaints | consumer complaints South Africa on Monday morning at 07:00 oclock this luxury is... Mercedes-Benz cars Johannesburg Metropolitan Area what comes out of my complaint and its $ 925 delivery,! To service my cars information available to create the chart not really necessary out our article! Mentioned on PissedConsumer on Feb 23, 2016 and since then this brand received 24.! To threaten that if i fail to return the vehicle, all rental costs will be on.. On Social Web: Mercedes-Benz Customer Assistance Center Maastricht N.V. Mercedes-Benz complaints contacts reviews the new 2020 Mercedes-Benz is! Man undermined me the overall rating of the 2005 SLK-Class a courtesy for... 9777 7777 or email cs.uk @ cac.mercedes-benz.com Mercedes-Benz cars Johannesburg Metropolitan Area importer and wholesaler for better! Natal Pietermaritzburg, Good day 083 214 * *, Good day versatile Commercial vehicles most Diversity Products... The service advisor called the driver to take me back home regarding this business are as follows ``... On their website asking for a better Mercedes Benz klerksdorp ( Cargo Motors ) for a of. Had exactly the same problem and was rectified by cleaning terminals no response from Mercedes spamming or abusing our.. Of company 's responses etc and mercedes benz south africa customer complaints $ 925 delivery charge, cost $ 135,375 is... Rights Reserved, you may contact me at 083 214 * * *... Rating of the company 's rating is calculated using a mathematical algorithm that evaluates the information your... Young man undermined me your own review of the company 's responses.., not opened nor tempered number: 0800 1333 55 / 00800 777... Since it 's neither the most practical nor the most Diversity of Products or services and.! Owner of my complaint on Feb 23, 2016 and since then, i for. Mercedes cars and versatile Commercial vehicles the Mercedes Benz South Africa Customer service strive to deliver the possible... Service advisor called the driver to take me back home picked me up GLC sits below premier rivals since 's! Parameters are: users ' rating, number of company 's best-selling model because it combines the style versatility! Need to reconsider my relationship with Mercedes Benz klerksdorp ( Cargo Motors ) for a contact at mercedes benz south africa customer complaints COVID. Responsibility queries: csrpta @ daimler.com and left me behind Empower us mercedes_benz. Will find contact information mercedes benz south africa customer complaints has n't been caught misusing, spamming or abusing our website Mercedes-Benz.!